Intense

Network Coverage

4G LTE-M Coverage The following list shows the available 4G LTE-M operators by country. The “Insiders Validation” column indicates the results of our tests on site during our travels. AFRICA Country Network LTE-M Coverage Algeria ATM Mobilis expected Mauritius Mahanagar (MTML) expected South Africa Vodafone expected Tunisia Tunisie Telecom guaranteed Uganda MTN expected ASIA Country Network LTE-M Coverage Iran MCI expected Israel & Palestine Partner validated Cellcom validated Pelephone validated Japan NTT Docomo SoftBank guaranteed KDDI (au) validated Oman Omantel expected Singapore Singtel validated South Korea SK Telecom expected KT expected Sri Lanka Dialog expected Mobitel expected Taiwan FarEasTone validated Chunghwa guaranteed Thailand AIS expected TrueMove expected United Arab Emirates

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LED lights behaviour on INTENSE

LED lights table The below table explains in detail the meaning of both LED lights colours and statuses. LED light status Device status – LED 1 Network status – LED 2 Battery charge complete Start-up / config Battery charging Searching network Starting / Sensors initialization / DFU firmware update in progress Connected to network, connecting to server Recording in progress Connected to server, sending data to server Low battery Shutdown / Memory full / Other hardware issue Shutdown / Network error Battery level below 20% Battery level below 20% OTA modem update in progress OTA modem update in progress white DFU firmware download in progress DFU firmware download in progress

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How to Update an INTENSE sensor

Automatic update over the air INTENSE sensors are automatically updated over the air (OTA) by Insiders. Therefore, you do not need to do anything, just use the sensors as usual. While using INTENSE sensors for a sport session, the OTA update process will start automatically if needed. Then, the sensors will have the latest version for the next time. For your information, find below how the OTA update is automatically launched: Before your sport session, turn on the sensor by pressing the power button once Both LED lights,  and , will be blinking green alternately when fully connected. You can start your sport session While connected, the sensor will communicate with the

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How to charge the INTENSE

Charging the INTENSE INTENSE has an autonomy ranging from 5 to 10 hours depending on the configuration.A full battery recharge can take up to 1,5 hour.  When your device will need to be charged, the LED light will start blinking red. Note: we recommend to charge the device some hours before using it. Do not leave it charging all the time.If the device was not used for some months, a full charge could take longueur than usual. In this case, set it on charge 24h before using it again. With magnetic USB cable To charge your INTENSE, use the magnetic USB cable provided with the device Plug the USB cable

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How to Activate your INTENSE

Take the ownership To activate the device, you need to take its ownership by following the below steps: Plug your device to your computer using the USB cable provided with the device Once your device is recognised by your computer, the below message will appear at the bottom right of your screen. If you click on this message, Insiders website will be opened in your default browser Open the API Device’s Activation page Enter the credentials of your Manager accountNote: if you don’t have a Manager account, please ask the sport analytics platform to create one for you In the field called “Serial number of device” (1), enter the Serial

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Quick Start INTENSE

Before the Session Make sure to activate the device, prior to the first use, by taking its ownership. For more information, please read the section How To Activate Your INTENSE. First, turn on the sensor by pressing the power button once. The LED light will turn on green Wait until both LED lights, and , are blinking green alternately Your INTENSE sensor is ready to be used

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How to Update a sensor with a special Firmware version (without docking station)

Update with the Updater tool Advanced Mode If you do not have a docking station or if you would like to update a single sensor at the time, the update can be launched manually using the Updater tool. First download the Updater tool Extract all the content of the “updater.zip” file you downloaded previously Note: To extract the content of a ZIP file, you can download 7-Zip. It is a free software with open source Once all the content is extracted from the ZIP file, open the folder “updater” Warning: It is not possible to run the updater from the ZIP file. You must extract all the content of the ZIP file

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How to get your device’s details

Get your device’s details In some cases, our support team might request you to provide them with your device’s details. This page will help you getting them. To get your device’s details, please follow these steps: Go to the page Device Info page Plug your device to your computer using the USB cable provided with the device Once your device is recognised by your computer, the below message will appear at the bottom right of your screen. Note: If you click on this message, ASI website will be opened in your default browser On the Device Info page, click on “Connect” (2) Under your browser’s address field, a list will be

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