How to Update an INTENSE sensor

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Automatic update over the air

INTENSE sensors are automatically updated over the air (OTA) by Insiders. Therefore, you do not need to do anything, just use the sensors as usual.

While using INTENSE sensors for a sport session, the OTA update process will start automatically if needed.

Then, the sensors will have the latest version for the next time.

For your information, find below how the OTA update is automatically launched:

  • Before your sport session, turn on the sensor by pressing the power button once
  • Both LED lights, Info LED light and Network LED light, will be blinking green alternately when fully connected. You can start your sport session
  • While connected, the sensor will communicate with the server about the version
  • After the sport session, turn off the sensor by pressing the power button three consecutive times or plug it to the docking.
  • While the sensor is turning off, the latest version will be downloaded by the sensor if needed. Both LED lights, Network LED light and Info LED light, will be blinking red (white, depending on the version)
  • The latest version will be installed while the sensor is plugged in to charge. This avoids eventual issues due to low battery
  • During the download of the last version, both LED lights, Network LED light and Info LED light, will be blinking white
  • Once the new firmware is downloaded, the Info LED light LED light will turn green and stay steady during the update process
  • Once the update is finished, the device will behave normally on the docking or both LED lights will turn off

Note: if the sensor is not able to connect to the network; Network LED light LED light is never blinking green, move the sensor to a location where it can get a better mobile network connection.

Manual update with the Updater tool (Coming soon)

If the sensor is unable to update automatically over the air (OTA) due to a lack of mobile network connection, or OTA server down, etc., the update can be launched manually using the Updater tool.

  1. First download the Updater tool
  2. Extract all the content of the “updater.zip” file you downloaded previously
  3. Open the folder “update”
  4. Then double click on “Update.bat to run the Updater tool
  5. Windows Security might display the following message
  6. Click on “More info”
  7. Then click on “Run anyway”
  8. This same Windows Security message might appear twice.
    In this case, click again on “More info” and then on “Run anyway”
  9. Then Windows might ask you if you want to allow this application, please click “Yes”
  10. Now the Updater tool is launched
  11. Connect the sensor to your computer with the USB cable
  12. A pop-up at the bottom right of your screen will show the sensor is connected
  13. On the Updater tool, the green dot confirms that the sensor is connected.
  14. Press the “Update Sensor” button
  15. While updating, a progress circle will be displayed
  16. Warning: do not unplug the sensor while the update is in progress, otherwise an error message will be displayed. In that case, you have to restart the update procedure
  17. When the update is completed, a pop-up confirmation will be displayed
  18. Once the sensor is updated, you can close the Updater tool, unplug the sensor
  19. Restart your INTENSE sensor to complete the firmware update
  20. You can now start using your INTENSE

/!\ In case of error, please close the updater tool and relaunch it. If the issue remains, please contact the support.

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