{"id":2530,"date":"2022-08-15T10:22:44","date_gmt":"2022-08-15T10:22:44","guid":{"rendered":"https:\/\/help.insiders.live\/?p=2530"},"modified":"2026-02-26T09:57:35","modified_gmt":"2026-02-26T09:57:35","slug":"how-to-get-your-device-details","status":"publish","type":"post","link":"https:\/\/help.insiders.live\/ja\/blog\/2022\/08\/15\/how-to-get-your-device-details\/","title":{"rendered":"How to get your device&#8217;s details"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2530\" class=\"elementor elementor-2530\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700e037 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700e037\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cb84e29\" data-id=\"cb84e29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c54536f elementor-widget elementor-widget-image\" data-id=\"c54536f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/elementor\/thumbs\/fieldwiz-01-p6ykfu7wkq2ucrez4zwf732dqs50qrb2fv4yt675wg.png\" title=\"fieldwiz-01\" alt=\"fieldwiz-01\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b4ad1c1\" data-id=\"b4ad1c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d58e4e4 elementor-widget elementor-widget-image\" data-id=\"d58e4e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/elementor\/thumbs\/admos-01-p6ykj6j8vinjmuk7mfwo28pds3o040kpken48l8rs0.png\" title=\"admos-01\" alt=\"admos-01\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9c4a1fc\" data-id=\"9c4a1fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7f65c2 elementor-widget elementor-widget-image\" data-id=\"a7f65c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/elementor\/thumbs\/admoslive-01-p6ykmae1gswo0g1qha99syh8gycojzwrns9wcimx7k.png\" title=\"admoslive-01\" alt=\"admoslive-01\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f20fa7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f20fa7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d36ef07\" data-id=\"d36ef07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0c6a52 elementor-widget elementor-widget-heading\" data-id=\"d0c6a52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get your device's details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53ab19f elementor-widget elementor-widget-text-editor\" data-id=\"53ab19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In some cases, our support team might request you to provide them with your device&#8217;s details. This page will help you getting them.<\/p><p><span style=\"font-style: inherit; font-weight: inherit;\">To get your device&#8217;s details, please follow these steps:<\/span><\/p><ul><li><span style=\"font-style: inherit; font-weight: inherit;\">Go to the page <a href=\"https:\/\/raw.asi.swiss\/device_info.html\" target=\"_blank\" rel=\"noopener\">Device Info<\/a>\u00a0page<\/span><\/li><li>Plug your device to your computer using the USB cable provided with the device<\/li><li>Once your device is recognised by your computer, the below message will appear at the bottom right of your screen.<br \/>Note: If you click on this message, ASI website will be opened in your default browser<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e1642 elementor-widget elementor-widget-image\" data-id=\"93e1642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"94\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-00-300x94.jpg\" class=\"attachment-medium size-medium wp-image-2536\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-00-300x94.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-00.jpg 588w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f9c3f elementor-widget elementor-widget-text-editor\" data-id=\"c6f9c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-style: inherit; font-weight: inherit;\">On the <a href=\"https:\/\/raw.asi.swiss\/device_info.html\" target=\"_blank\" rel=\"noopener\">Device Info<\/a> page, click on &#8220;Connect&#8221; (2)<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253d675 elementor-widget elementor-widget-image\" data-id=\"253d675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"472\" height=\"378\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-01-1.jpg\" class=\"attachment-large size-large wp-image-2535\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-01-1.jpg 472w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-01-1-300x240.jpg 300w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad41bb elementor-widget elementor-widget-text-editor\" data-id=\"0ad41bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Under your browser&#8217;s address field, a list will be displayed. Find your device and select it (2) by clicking on it<\/li><li>Then click on &#8220;Connect&#8221; (3)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49b2f3 elementor-widget elementor-widget-image\" data-id=\"f49b2f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"439\" height=\"422\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-02.jpg\" class=\"attachment-large size-large wp-image-2538\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-02.jpg 439w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-02-300x288.jpg 300w\" sizes=\"(max-width: 439px) 100vw, 439px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60219dd elementor-widget elementor-widget-text-editor\" data-id=\"60219dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>On the Device Info page the fields (4) will be automatically filled<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea53243 elementor-widget elementor-widget-image\" data-id=\"ea53243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"428\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-03.jpg\" class=\"attachment-large size-large wp-image-2539\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-03.jpg 472w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-03-300x272.jpg 300w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19569ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19569ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80d241e\" data-id=\"80d241e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c1fdff elementor-widget elementor-widget-text-editor\" data-id=\"1c1fdff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>If needed, make a print screen of the page and share it with our support team.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Get your device&#8217;s details In some cases, our support team might request you to provide them with your device&#8217;s details. This page will help you getting them. To get your device&#8217;s details, please follow these steps: Go to the page Device Info&nbsp;page Plug your device to your computer using the USB cable provided with the device Once your device is recognised by your computer, the below message will appear at the bottom right of your screen. Note: If you click on this message, ASI website will be opened in your default browser On the Device Info page, click on &#8220;Connect&#8221; (2) Under your browser&#8217;s address field, a list will be [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9,15,10],"tags":[],"class_list":["post-2530","post","type-post","status-publish","format-standard","hentry","category-inspirit","category-inspirit-lab","category-intense"],"_links":{"self":[{"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/posts\/2530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/comments?post=2530"}],"version-history":[{"count":9,"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/posts\/2530\/revisions"}],"predecessor-version":[{"id":5529,"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/posts\/2530\/revisions\/5529"}],"wp:attachment":[{"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/media?parent=2530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/categories?post=2530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.insiders.live\/ja\/wp-json\/wp\/v2\/tags?post=2530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}