{"id":2530,"date":"2022-08-15T10:22:44","date_gmt":"2022-08-15T10:22:44","guid":{"rendered":"https:\/\/help.insiders.live\/?p=2530"},"modified":"2026-02-26T09:57:35","modified_gmt":"2026-02-26T09:57:35","slug":"how-to-get-your-device-details","status":"publish","type":"post","link":"https:\/\/help.insiders.live\/en\/blog\/2022\/08\/15\/how-to-get-your-device-details\/","title":{"rendered":"How to get your device&#8217;s details"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2530\" class=\"elementor elementor-2530\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700e037 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700e037\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cb84e29\" data-id=\"cb84e29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c54536f elementor-widget elementor-widget-image\" data-id=\"c54536f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/elementor\/thumbs\/fieldwiz-01-p6ykfu7wkq2ucrez4zwf732dqs50qrb2fv4yt675wg.png\" title=\"fieldwiz-01\" alt=\"fieldwiz-01\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b4ad1c1\" data-id=\"b4ad1c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d58e4e4 elementor-widget elementor-widget-image\" data-id=\"d58e4e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/elementor\/thumbs\/admos-01-p6ykj6j8vinjmuk7mfwo28pds3o040kpken48l8rs0.png\" title=\"admos-01\" alt=\"admos-01\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9c4a1fc\" data-id=\"9c4a1fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7f65c2 elementor-widget elementor-widget-image\" data-id=\"a7f65c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/elementor\/thumbs\/admoslive-01-p6ykmae1gswo0g1qha99syh8gycojzwrns9wcimx7k.png\" title=\"admoslive-01\" alt=\"admoslive-01\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f20fa7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f20fa7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d36ef07\" data-id=\"d36ef07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0c6a52 elementor-widget elementor-widget-heading\" data-id=\"d0c6a52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get your device's details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53ab19f elementor-widget elementor-widget-text-editor\" data-id=\"53ab19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In some cases, our support team might request you to provide them with your device&#8217;s details. This page will help you getting them.<\/p><p><span style=\"font-style: inherit; font-weight: inherit;\">To get your device&#8217;s details, please follow these steps:<\/span><\/p><ul><li><span style=\"font-style: inherit; font-weight: inherit;\">Go to the page <a href=\"https:\/\/raw.asi.swiss\/device_info.html\" target=\"_blank\" rel=\"noopener\">Device Info<\/a>\u00a0page<\/span><\/li><li>Plug your device to your computer using the USB cable provided with the device<\/li><li>Once your device is recognised by your computer, the below message will appear at the bottom right of your screen.<br \/>Note: If you click on this message, ASI website will be opened in your default browser<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e1642 elementor-widget elementor-widget-image\" data-id=\"93e1642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"94\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-00-300x94.jpg\" class=\"attachment-medium size-medium wp-image-2536\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-00-300x94.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-00.jpg 588w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f9c3f elementor-widget elementor-widget-text-editor\" data-id=\"c6f9c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-style: inherit; font-weight: inherit;\">On the <a href=\"https:\/\/raw.asi.swiss\/device_info.html\" target=\"_blank\" rel=\"noopener\">Device Info<\/a> page, click on &#8220;Connect&#8221; (2)<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253d675 elementor-widget elementor-widget-image\" data-id=\"253d675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"472\" height=\"378\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-01-1.jpg\" class=\"attachment-large size-large wp-image-2535\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-01-1.jpg 472w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-01-1-300x240.jpg 300w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad41bb elementor-widget elementor-widget-text-editor\" data-id=\"0ad41bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Under your browser&#8217;s address field, a list will be displayed. Find your device and select it (2) by clicking on it<\/li><li>Then click on &#8220;Connect&#8221; (3)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49b2f3 elementor-widget elementor-widget-image\" data-id=\"f49b2f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"439\" height=\"422\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-02.jpg\" class=\"attachment-large size-large wp-image-2538\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-02.jpg 439w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-02-300x288.jpg 300w\" sizes=\"(max-width: 439px) 100vw, 439px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60219dd elementor-widget elementor-widget-text-editor\" data-id=\"60219dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>On the Device Info page the fields (4) will be automatically filled<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea53243 elementor-widget elementor-widget-image\" data-id=\"ea53243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"428\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-03.jpg\" class=\"attachment-large size-large wp-image-2539\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-03.jpg 472w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/08\/ASI-get-device-details-03-300x272.jpg 300w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19569ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19569ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80d241e\" data-id=\"80d241e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c1fdff elementor-widget elementor-widget-text-editor\" data-id=\"1c1fdff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>If needed, make a print screen of the page and share it with our support team.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Get your device&#8217;s details In some cases, our support team might request you to provide them with your device&#8217;s details. This page will help you getting them. To get your device&#8217;s details, please follow these steps: Go to the page Device Info&nbsp;page Plug your device to your computer using the USB cable provided with the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9,15,10],"tags":[],"class_list":["post-2530","post","type-post","status-publish","format-standard","hentry","category-inspirit","category-inspirit-lab","category-intense"],"_links":{"self":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts\/2530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/comments?post=2530"}],"version-history":[{"count":9,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts\/2530\/revisions"}],"predecessor-version":[{"id":5529,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts\/2530\/revisions\/5529"}],"wp:attachment":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/media?parent=2530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/categories?post=2530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/tags?post=2530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}