{"id":1328,"date":"2023-03-13T09:04:00","date_gmt":"2023-03-13T09:04:00","guid":{"rendered":"https:\/\/help.insiders.live\/?p=1328"},"modified":"2024-12-09T15:20:02","modified_gmt":"2024-12-09T15:20:02","slug":"how-to-update-an-intense-sensor","status":"publish","type":"post","link":"https:\/\/help.insiders.live\/en\/blog\/2023\/03\/13\/how-to-update-an-intense-sensor\/","title":{"rendered":"How to Update an INTENSE sensor"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1328\" class=\"elementor elementor-1328\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fd47d8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fd47d8a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-317138\" data-id=\"317138\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ea313f elementor-widget elementor-widget-image\" data-id=\"4ea313f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"273\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/03\/Insiders_Intense_Side-1-2-300x273.png\" class=\"attachment-medium size-medium wp-image-2787\" alt=\"\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/03\/Insiders_Intense_Side-1-2-300x273.png 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/03\/Insiders_Intense_Side-1-2-768x698.png 768w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/03\/Insiders_Intense_Side-1-2.png 983w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21fae2 elementor-widget elementor-widget-heading\" data-id=\"c21fae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatic update over the air<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57808751 elementor-widget elementor-widget-text-editor\" data-id=\"57808751\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>INTENSE sensors are automatically updated over the air (OTA) by Insiders. Therefore, you do not need to do anything, just use the sensors as usual.<\/p><p>While using INTENSE sensors for a sport session, the OTA update process will start automatically if needed.<\/p><p>Then, the sensors will have the latest version for the next time.<\/p><p>For your information, find below how the OTA update is automatically launched:<\/p><ul><li>Before your sport session, turn on the sensor by pressing the power button once<\/li><li>Both LED lights, <img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-i.png\" alt=\"Info LED light\" width=\"25\" height=\"25\" \/>\u00a0and\u00a0<img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-network.png\" alt=\"Network LED light\" width=\"25\" height=\"25\" \/>, will be blinking green alternately when fully connected.\u00a0You can start your sport session<\/li><li>While connected to LTE network, the sensor will communicate with the server about the version<\/li><li>After the sport session, turn off the sensor by pressing the power button three consecutive times or plug it to the docking.<\/li><li>While the sensor is turning off, the latest version will be downloaded by the sensor if needed. Both LED lights, <img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-network.png\" alt=\"Network LED light\" \/> and <img loading=\"lazy\" decoding=\"async\" style=\"font-style: inherit; font-weight: inherit;\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-i.png\" alt=\"Info LED light\" width=\"25\" height=\"25\" \/>, will be blinking white<\/li><li>The latest version will be installed while the sensor is plugged in to charge. This avoids eventual issues due to low battery<\/li><li>During the download of the last version, both LED lights, <img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-network.png\" alt=\"Network LED light\" \/> and <img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-i.png\" alt=\"Info LED light\" width=\"25\" height=\"25\" \/>, will be blinking white<\/li><li>Once the new firmware is downloaded, the <img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-i.png\" alt=\"Info LED light\" width=\"25\" height=\"25\" \/> LED light will turn green and stay steady during the update process<\/li><li>Once the update is finished, the device will behave normally on the docking or both LED lights will turn off<\/li><\/ul><p><em>Note: if the sensor is not able to connect to the network; <img decoding=\"async\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2021\/11\/logo-network.png\" alt=\"Network LED light\" \/> LED light is never blinking green, move the sensor to a location where it can get a better mobile network connection.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a90b53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a90b53\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eeeadee\" data-id=\"eeeadee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d19d3c0 elementor-widget elementor-widget-heading\" data-id=\"d19d3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manual update with the Updater tool (Coming soon)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72d3269 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72d3269\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2af3c31\" data-id=\"2af3c31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ce4468 elementor-widget elementor-widget-text-editor\" data-id=\"1ce4468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the sensor is unable to update automatically over the air (OTA) due to a lack of mobile network connection, or OTA server down, etc., the update can be launched manually using the <a href=\"https:\/\/firmware.asi.swiss\/files\/updater\/updaterASI_V2.zip\">Updater<\/a> tool.<\/p><ol><li>First download the <a style=\"font-size: 16px; background-color: #ffffff;\" href=\"https:\/\/firmware.asi.swiss\/files\/updater\/updaterASI_V2.zip\">Updater<\/a> tool<\/li><li>Extract all the content of the &#8220;updater.zip&#8221; file you downloaded previously<\/li><li>Open the folder &#8220;update&#8221;<\/li><li>Then double click on &#8220;Update.bat to run the Updater tool<\/li><li>Windows Security might display the following message<\/li><li>Click on &#8220;More info&#8221;<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2294 size-medium\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec01EN-300x281.jpg\" alt=\"\" width=\"300\" height=\"281\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec01EN-300x281.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec01EN-1024x960.jpg 1024w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec01EN-768x720.jpg 768w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec01EN-1536x1440.jpg 1536w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec01EN-2048x1920.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>Then click on &#8220;Run anyway&#8221;<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2295 size-medium\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec02EN-300x281.jpg\" alt=\"\" width=\"300\" height=\"281\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec02EN-300x281.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec02EN-1024x958.jpg 1024w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec02EN-768x719.jpg 768w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec02EN-1536x1438.jpg 1536w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec02EN-2048x1917.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>This same Windows Security message might appear twice.<br \/>In this case, click again on &#8220;More info&#8221; and then on &#8220;Run anyway&#8221;<\/li><li>Then Windows might ask you if you want to allow this application, please click &#8220;Yes&#8221;<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2296\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec03EN-300x227.jpg\" alt=\"\" width=\"300\" height=\"227\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec03EN-300x227.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec03EN-1024x776.jpg 1024w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec03EN-768x582.jpg 768w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec03EN-1536x1164.jpg 1536w, https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/03\/WinSec03EN.jpg 1914w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>Now the Updater tool is launched<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2675 size-medium\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/UpdaterNewVersion-1-300x177.jpg\" alt=\"\" width=\"300\" height=\"177\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/UpdaterNewVersion-1-300x177.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/UpdaterNewVersion-1.jpg 491w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>Connect the sensor to your computer with the USB cable<\/li><li>A pop-up at the bottom right of your screen will show the sensor is connected<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2022\/01\/Updater-AdMosLive-02-300x94.jpg\" alt=\"\" width=\"300\" height=\"94\" \/><\/li><li>On the Updater tool, the green dot confirms that the sensor is connected.<\/li><li>Press the &#8220;Update Sensor&#8221; button<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2669\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154252-300x176.jpg\" alt=\"\" width=\"300\" height=\"176\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154252-300x176.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154252.jpg 488w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>While updating, a progress circle will be displayed<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2670\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154318-300x176.jpg\" alt=\"\" width=\"300\" height=\"176\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154318-300x176.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154318.jpg 490w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li><em>Warning: do not unplug the sensor while the update is in progress, otherwise an error message will be displayed. In that case, you have to restart the update procedure<\/em><br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2684\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-160231-300x178.jpg\" alt=\"\" width=\"300\" height=\"178\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-160231-300x178.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-160231.jpg 490w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>When the update is completed, a pop-up confirmation will be displayed<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2671\" src=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154348-300x176.jpg\" alt=\"\" width=\"300\" height=\"176\" srcset=\"https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154348-300x176.jpg 300w, https:\/\/help.insiders.live\/wp-content\/uploads\/2023\/02\/Capture-decran-2023-02-16-154348.jpg 490w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li><li>Once the sensor is updated, you can close the Updater tool, unplug the sensor<\/li><li><strong>Restart your INTENSE sensor<\/strong> to complete the firmware update<\/li><li>You can now start using your INTENSE<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-235f7ef elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"235f7ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-570cb2c\" data-id=\"570cb2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e2c9cf elementor-widget elementor-widget-text-editor\" data-id=\"1e2c9cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\">\/!\\<\/span>\u00a0In case of error, please close the updater tool and relaunch it. If the issue remains, please contact the support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Automatic update over the air INTENSE sensors are automatically updated over the air (OTA) by Insiders. Therefore, you do not need to do anything, just use the sensors as usual. While using INTENSE sensors for a sport session, the OTA update process will start automatically if needed. Then, the sensors will have the latest version [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10],"tags":[],"class_list":["post-1328","post","type-post","status-publish","format-standard","hentry","category-intense"],"_links":{"self":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts\/1328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/comments?post=1328"}],"version-history":[{"count":121,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts\/1328\/revisions"}],"predecessor-version":[{"id":4881,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/posts\/1328\/revisions\/4881"}],"wp:attachment":[{"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/media?parent=1328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/categories?post=1328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.insiders.live\/en\/wp-json\/wp\/v2\/tags?post=1328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}